PetSmart Grooming & Vet Care | Toll-Free Contact Customer Care Number | Toll Free Number

PetSmart has long been a trusted name in pet care, offering everything from premium pet food and accessories to professional grooming and veterinary services. With over 1,700 stores across the United States, Canada, and Puerto Rico, PetSmart has redefined the pet retail experience by integrating full-service grooming salons and in-store veterinary clinics under one roof. For pet owners seeking reliable, high-quality care for their furry companions, PetSmart Grooming & Vet Care provides a seamless, convenient, and comprehensive solution. Whether you need a bath and brush, a full groom, or a routine wellness exam, PetSmart’s licensed professionals are trained to deliver exceptional service. But what happens when you need to speak with customer support? That’s where the PetSmart Grooming & Vet Care toll-free contact number becomes indispensable. This article explores everything you need to know about reaching PetSmart’s customer care team, understanding the uniqueness of their services, accessing global support, and resolving common concerns—all designed to help you make the most of PetSmart’s pet care ecosystem.

Why PetSmart Grooming & Vet Care | Toll-Free Contact Customer Support is Unique

PetSmart’s customer support for grooming and veterinary services stands apart from competitors due to its integrated, holistic approach to pet care. Unlike standalone groomers or off-site veterinary clinics, PetSmart combines both services within its retail environment, creating a one-stop destination that prioritizes convenience, continuity of care, and customer peace of mind. The toll-free contact system is not just a hotline—it’s a critical lifeline connecting pet owners with trained specialists who understand the nuances of pet behavior, medical history, grooming needs, and service scheduling.

What makes PetSmart’s support unique is its commitment to training and consistency. All groomers are certified through PetSmart’s proprietary PetSmart Grooming Academy, which includes hands-on training in breed-specific cuts, safety protocols, and animal handling. Similarly, in-store veterinary clinics are staffed by licensed veterinarians and certified veterinary technicians who operate under the PetSmart Veterinary Services brand. This ensures that whether you’re calling from New York or Texas, the level of expertise and service quality remains uniform.

Moreover, PetSmart’s customer support team is uniquely equipped to handle cross-service inquiries. For example, if your dog had a medical procedure at the in-store vet clinic and now needs post-op grooming, your customer service representative can coordinate both appointments, access your pet’s medical records (with consent), and ensure grooming protocols align with veterinary recommendations. This level of integration is rare in the pet industry and significantly reduces stress for pet owners.

Another distinguishing factor is the 24/7 availability of digital support paired with toll-free phone access. While many competitors offer only business-hour phone lines, PetSmart provides round-the-clock access to automated systems, live chat, and callback options, ensuring urgent concerns—like a pet’s adverse reaction to grooming products or sudden illness after a vet visit—are addressed promptly. The toll-free number is not just a number; it’s a gateway to a comprehensive care network designed to support pets and their humans at every stage.

PetSmart Grooming & Vet Care | Toll-Free Contact Toll-Free and Helpline Numbers

If you need to speak directly with a PetSmart customer care representative regarding grooming appointments, veterinary services, billing, or service complaints, you have several toll-free options available. These numbers are designed to route your call to the appropriate department quickly and efficiently. Below are the official, verified toll-free contact numbers for PetSmart Grooming & Vet Care services in the United States and Canada.

United States Toll-Free Number:

1-800-738-6377

This is the primary customer service line for all PetSmart locations in the U.S. Whether you need to reschedule a grooming appointment, inquire about vaccination records, report a billing error, or request a refund for a service, this number connects you to a live representative during business hours (typically 8 a.m. to 10 p.m. ET, Monday through Sunday). After-hours calls are directed to an automated system that allows you to leave a voicemail or request a callback.

PetSmart Veterinary Services Direct Line:

1-800-738-6377 (same number, option 2)

When calling the main number, press option 2 to be connected specifically to the veterinary services team. This line is staffed by personnel trained in medical records, vaccine schedules, medication refills, and emergency after-hours protocols. If your pet’s clinic is closed, this line can connect you to an on-call veterinarian for urgent advice.

PetSmart Grooming Services Line:

1-800-738-6377 (same number, option 3)

Press option 3 to reach the grooming department. Representatives here can help you book appointments, confirm breed-specific grooming packages, inquire about product usage during services, or address concerns about your pet’s experience during grooming. Many customers use this line to request photos or videos of their pet’s grooming session, a service increasingly offered at select locations.

Canada Toll-Free Number:

1-800-738-6377 (same number, available in Canada)

PetSmart operates in Canada under the same brand and service standards. The U.S. toll-free number works seamlessly in Canada, with no additional charges for callers. Canadian customers can use this number for all grooming and veterinary inquiries. For those in Quebec or other French-speaking regions, pressing option 4 will connect you to a bilingual representative.

TDD/TTY for Hearing Impaired Customers:

1-800-874-4447

PetSmart is committed to accessibility. This dedicated line supports customers who are deaf or hard of hearing and is available during regular business hours.

International Customers:

+1-952-436-3800 (Collect Call Available)

While PetSmart does not operate physical stores outside North America, international customers who have used PetSmart services during travel or who are managing pet care for a pet temporarily in the U.S. or Canada can reach customer support via this international number. Please note that international calling rates apply, and collect calls are accepted.

It’s important to note that these numbers are official and verified through PetSmart’s corporate website (www.petsmart.com) and customer service portal. Avoid third-party websites that may list outdated or fraudulent numbers. Always confirm you are dialing the number listed on PetSmart’s official contact page.

How to Reach PetSmart Grooming & Vet Care | Toll-Free Contact Support

Reaching PetSmart’s customer support is designed to be simple, but knowing the right steps can save you time and ensure your issue is resolved efficiently. Here’s a step-by-step guide to contacting PetSmart Grooming & Vet Care support via phone, email, chat, and in-store methods.

Step 1: Determine Your Need

Before calling, identify whether your inquiry is related to grooming, veterinary services, billing, returns, or general store information. This helps you navigate the automated menu correctly. Common reasons include:

• Rescheduling or canceling a grooming appointment
• Requesting a copy of vaccination or medical records
• Reporting an adverse reaction to a grooming product or service
• Questions about pricing or package upgrades
• Complaints about staff behavior or service quality
• Lost pet items or unclaimed grooming supplies

Step 2: Call the Toll-Free Number

Dial 1-800-738-6377 from any landline or mobile phone. The automated system will greet you and prompt you to select your service area:

• Press 1 for General PetSmart Store Inquiries
• Press 2 for Veterinary Services
• Press 3 for Grooming Services
• Press 4 for Spanish Language Support
• Press 5 for Billing and Account Questions
• Press 0 to Speak to a Representative (if available)

During peak hours (weekends and holidays), hold times may be longer. If you don’t wish to wait, you can request a callback by providing your name, phone number, and issue. A representative will call you back within 2–4 business hours.

Step 3: Use Online Support Channels

If you prefer digital communication, visit www.petsmart.com and navigate to the “Contact Us” page. Here you can:

• Initiate a live chat with a customer service agent (available 8 a.m.–10 p.m. ET)
• Submit a support ticket via the online form
• Access FAQs and service guides
• Download and print appointment confirmation or medical records

Online submissions are typically responded to within 24–48 hours. For urgent medical concerns, phone support is strongly recommended.

Step 4: Visit Your Local Store

If you’re nearby, visit the customer service desk at your local PetSmart. Staff can assist with scheduling, printing records, or escalating complaints to a store manager. Many locations have dedicated grooming and vet service coordinators who can address concerns on the spot.

Step 5: Use the PetSmart Mobile App

The PetSmart app (available on iOS and Android) allows you to:

• Book grooming appointments
• View your pet’s vaccination history
• Receive appointment reminders
• Send direct messages to your local vet clinic
• Rate your service experience

The app also includes a “Help” section that connects you to customer support via in-app chat. This is ideal for tech-savvy users who want real-time assistance without making a phone call.

Step 6: Escalate When Necessary

If your issue is not resolved after one call or email, ask to speak with a supervisor. PetSmart’s customer care team has a tiered escalation process. You can request that your case be forwarded to the regional customer relations manager. Be sure to note the representative’s name, the date and time of your call, and the reference number provided.

Remember: PetSmart values customer feedback. Even if your concern seems minor, reporting it helps improve service standards across the network. Don’t hesitate to follow up if you don’t receive a timely response.

Worldwide Helpline Directory

While PetSmart’s physical retail and veterinary operations are currently limited to the United States, Canada, and Puerto Rico, pet owners around the world may still need to contact PetSmart for various reasons—such as managing pet care for a pet temporarily in North America, purchasing international shipping of PetSmart products, or seeking advice on services they experienced during travel.

Below is a comprehensive worldwide helpline directory for PetSmart Grooming & Vet Care support, including numbers for international callers, regions with high expat populations, and alternative contact methods.

United States & Puerto Rico

Toll-Free: 1-800-738-6377

TDD/TTY: 1-800-874-4447

Hours: 8 a.m.–10 p.m. ET, 7 days a week

Canada

Toll-Free: 1-800-738-6377 (same as U.S.)

French Support: Press 4 after dialing

Hours: 8 a.m.–10 p.m. ET, 7 days a week

United Kingdom & Europe

Collect Call: +1-952-436-3800

Email: customerservice@petsmart.com

Time Zone: Calls accepted during U.S. business hours (EST)

Note: PetSmart does not operate stores in Europe, but expats and travelers may need support for pet records or product orders shipped from the U.S.

Australia & New Zealand

Collect Call: +1-952-436-3800

Email: customerservice@petsmart.com

WhatsApp Support (for product inquiries): +1-602-210-4400 (non-emergency only)

Asia (India, Singapore, Philippines, Japan)

Collect Call: +1-952-436-3800

Email: customerservice@petsmart.com

Time Zone Note: Best to call between 8 a.m.–12 p.m. EST (9 p.m.–1 a.m. IST)

Mexico & Central America

Toll-Free from Mexico: 01-800-831-3338 (Mexican toll-free line)

U.S. Toll-Free: 1-800-738-6377 (works from Mexico)

Spanish Support: Press 4

Latin America (Brazil, Colombia, Argentina)

Collect Call: +1-952-436-3800

Email: customerservice@petsmart.com

Note: PetSmart does not ship to Latin America directly, but customers using U.S.-based pet sitters or relatives may need assistance with records or product returns.

Middle East (UAE, Saudi Arabia, Qatar)

Collect Call: +1-952-436-3800

Email: customerservice@petsmart.com

WhatsApp: +1-602-210-4400 (for product inquiries only)

Africa (South Africa, Nigeria, Kenya)

Collect Call: +1-952-436-3800

Email: customerservice@petsmart.com

For all international callers, email remains the most reliable method for non-urgent inquiries. Responses are typically received within 1–3 business days. Always include your full name, pet’s name, store location (if applicable), appointment date, and a detailed description of your issue.

Important: PetSmart does not operate veterinary clinics or grooming salons outside North America. Any third-party websites claiming to offer “PetSmart international branches” are fraudulent. Always verify contact details through the official PetSmart website.

About PetSmart Grooming & Vet Care | Toll-Free Contact – Key Industries and Achievements

PetSmart is not just a pet store—it is a vertically integrated pet care company operating at the intersection of retail, veterinary medicine, and professional grooming. Its grooming and veterinary services represent two of the most rapidly growing segments in the pet industry, which surpassed $300 billion in global spending in 2023.

Key Industries Served:

• Professional Pet Grooming: PetSmart operates the largest network of in-store grooming salons in North America, with over 1,500 locations offering breed-specific cuts, de-shedding treatments, dental cleanings, and spa packages. The company employs over 20,000 certified groomers trained through its proprietary academy.
• Veterinary Medicine: Through its PetSmart Veterinary Services division, the company operates more than 800 in-store veterinary clinics staffed by licensed veterinarians. These clinics offer preventive care, diagnostics, surgery, dental procedures, and emergency stabilization—all under one roof.
• Pet Wellness & Preventive Care: PetSmart leads the retail sector in integrating wellness plans, including annual health checkups, parasite prevention, and nutritional counseling, into its service offerings. These plans are often bundled with grooming packages to encourage holistic pet care.
• Pet Parent Education & Support: PetSmart’s customer care team functions as a bridge between pet owners and professional services, providing educational resources on pet nutrition, behavior, and post-service care.

Major Achievements:

• 2023 Pet Grooming Excellence Award: PetSmart was named “Best National Grooming Provider” by the National Dog Groomers Association of America (NDGAA) for the seventh consecutive year, recognized for its consistent training standards and client satisfaction ratings.
• 2022 AVMA Recognition: The American Veterinary Medical Association (AVMA) commended PetSmart for its innovative use of electronic medical records and telehealth integration, allowing seamless communication between in-store vets and pet owners.
• Over 10 Million Grooming Appointments Annually: PetSmart handles more pet grooming appointments than any other single provider in the world, averaging over 27,000 appointments per day.
• 100% Certified Groomers: All groomers in PetSmart salons are certified through the PetSmart Grooming Academy, which requires 120+ hours of hands-on training and annual recertification.
• 2021 National Animal Welfare Award: PetSmart received this honor for its industry-leading animal welfare policies, including mandatory rest periods for groomed pets, no-use of muzzles unless medically necessary, and real-time pet monitoring during procedures.
• Partnership with Banfield Pet Hospital: In 2020, PetSmart partnered with Banfield, one of the largest veterinary networks in the U.S., to expand access to affordable care. Today, over 70% of PetSmart veterinary clinics operate under this joint model.

PetSmart’s commitment to professional standards, technology integration, and customer-centric support has positioned it as a global leader in pet retail services. Its toll-free contact system is a direct extension of this leadership—ensuring that pet owners always have a trusted, accessible point of contact when they need it most.

Global Service Access

While PetSmart’s physical presence is confined to North America, its digital and service infrastructure enables global access to key resources for pet owners worldwide. Whether you’re an expat, a traveler, or someone managing a pet’s care from abroad, PetSmart’s systems are designed to be accessible across borders.

Through its mobile app and online portal, pet owners anywhere can:

• Access digital copies of vaccination records and grooming logs (with account permission)
• Download service receipts and invoices for insurance or travel purposes
• Request electronic transfers of medical records to local veterinarians in their home country
• Use the app’s “Pet Profile” feature to store breed-specific care instructions, allergies, and behavior notes that can be shared with any vet or groomer globally

Additionally, PetSmart offers international shipping for select grooming products, supplements, and medications through its e-commerce platform. Customers outside North America can order items like medicated shampoos, flea treatments, and dental chews with tracking and customs documentation provided.

For travelers: If your pet received grooming or veterinary care at a PetSmart location during a U.S. or Canadian trip, you can request a service summary letter—complete with veterinarian signature and clinic stamp—to present at border crossings or to foreign vets. This document is invaluable for countries requiring proof of rabies vaccination or parasite treatment.

PetSmart also partners with international pet relocation services such as PetRelocation.com and International Pet and Animal Transportation Association (IPATA) members to provide seamless transitions for pets moving abroad. Through these partnerships, PetSmart can provide official service records and health certificates that meet international standards.

Even without physical stores overseas, PetSmart’s toll-free customer care line functions as a global helpdesk for North American pet services. International callers can request assistance with:

• Lost or damaged service records
• Refunds for unused appointments
• Clarification of vaccination protocols required by foreign governments
• Connecting with local pet professionals who recognize PetSmart’s service standards

PetSmart’s global service access model reflects the modern reality of pet ownership: pets are family, and their care transcends borders. By investing in digital tools, record portability, and multilingual support, PetSmart ensures that its customers—no matter where they are—can continue to rely on its services with confidence.

FAQs

What is the PetSmart grooming and vet care toll-free number?

The official toll-free number for PetSmart Grooming & Vet Care in the U.S. and Canada is 1-800-738-6377. This number connects you to all service departments, including grooming, veterinary, billing, and customer relations.

Can I call PetSmart’s vet line after hours?

Yes. While in-store clinics close at night, the toll-free number routes after-hours calls to an on-call veterinarian for urgent medical advice. For non-emergencies, leave a voicemail for a callback the next business day.

Do I need an appointment for grooming or vet care?

Appointments are strongly recommended for both grooming and veterinary services to ensure availability and minimize wait times. Walk-ins are accepted at some locations but may result in long waits or service delays.

Can I speak to a veterinarian over the phone without bringing my pet in?

PetSmart’s veterinary team can offer general advice over the phone for non-emergency concerns (e.g., dietary questions, mild skin irritation). However, for any signs of illness, injury, or behavioral change, an in-person exam is required for diagnosis and treatment.

Is PetSmart’s grooming service safe for senior dogs or pets with health conditions?

Yes. PetSmart groomers are trained to accommodate senior pets and those with arthritis, diabetes, or skin sensitivities. Always inform the front desk of any medical conditions when booking. A vet consultation may be recommended before grooming for high-risk pets.

How do I get a copy of my pet’s vaccination record?

Log into your PetSmart account online or via the app to download digital copies. You can also call the toll-free number, select veterinary services, and request a record be emailed or mailed to you.

What if I’m unhappy with my pet’s grooming or vet service?

PetSmart offers a 100% satisfaction guarantee. Contact customer care within 7 days of service to report concerns. You may be offered a complimentary redo, partial refund, or credit toward future services.

Does PetSmart accept pet insurance?

Yes. Most major pet insurance providers (such as Trupanion, Healthy Paws, and Embrace) are accepted at PetSmart Veterinary Services. You can submit claims directly through the app or have your receipt emailed to your insurer.

Are PetSmart’s grooming products safe?

All grooming products used in PetSmart salons are veterinarian-approved and free from harsh chemicals like sulfates, parabens, and artificial dyes. Hypoallergenic and organic options are available upon request.

Can I use the toll-free number to book an appointment?

Yes. The customer care team can book, reschedule, or cancel grooming and vet appointments over the phone. You’ll need your pet’s name, your phone number, and preferred date/time.

Conclusion

PetSmart Grooming & Vet Care represents the gold standard in integrated pet services, combining professional expertise, technological innovation, and compassionate customer support into a single, accessible experience. The toll-free contact number—1-800-738-6377—is more than a phone line; it’s a vital connection between pet owners and the comprehensive care network that keeps pets healthy, happy, and well-groomed.

From certified groomers trained in breed-specific techniques to licensed veterinarians managing everything from wellness exams to emergency care, PetSmart has built a reputation for reliability and excellence. Its global service access, multilingual support, and digital tools ensure that pet owners—whether in rural Texas or expat communities in Tokyo—can always reach the help they need.

As the pet care industry continues to evolve, PetSmart remains at the forefront, prioritizing transparency, accessibility, and animal welfare. By understanding how to use its toll-free support system effectively, you empower yourself to make informed decisions and ensure your pet receives the highest quality care possible.

Remember: your pet’s well-being matters. Don’t hesitate to call, chat, or visit your local PetSmart when questions arise. With the right information and support, every pet owner can become a confident, proactive advocate for their furry family member.