Rappi LATAM Delivery | Food & Pharma Support Customer Care Number | Toll Free Number

Rappi has revolutionized the way millions across Latin America access everyday essentials from hot meals delivered to their doorstep to life-saving medications delivered within minutes. Founded in 2015 in Bogot, Colombia, Rappi has grown from a single-food-delivery startup into a full-scale super app serving over 200 million users across 12 countries. With an expanding portfolio that includes grocery delivery, pharmacy services, banking, and even on-demand courier solutions, Rappi has become the digital backbone of daily life in Latin America. As demand surges, especially in the critical food and pharmaceutical sectors, access to reliable, responsive, and multilingual customer support has never been more essential. This comprehensive guide provides you with the official Rappi LATAM Delivery | Food & Pharma Support customer care numbers, toll-free helplines, step-by-step contact methods, global support access, and answers to frequently asked questions all designed to help you connect quickly, resolve issues efficiently, and make the most of Rappis life-changing services.

Why Rappi LATAM Delivery | Food & Pharma Support Customer Support is Unique

Rappis customer support model stands apart from traditional delivery platforms due to its hyper-localized, tech-integrated, and human-centered approach. Unlike global competitors that rely on outsourced call centers in distant regions, Rappi operates regional support hubs staffed by native Spanish and Portuguese speakers who understand regional dialects, cultural nuances, and local regulations especially critical when handling pharmaceutical orders or food allergies. In countries like Brazil, Mexico, and Colombia, where healthcare access is uneven, Rappis pharmacy delivery service isnt just convenient its often a lifeline for elderly patients, immunocompromised individuals, and those in remote areas.

The support system is powered by AI-driven ticketing combined with human escalation protocols. If a customer reports a delayed medication delivery, the system automatically flags it as urgent medical priority, triggering a real-time alert to local pharmacy partners and dispatch teams. This integration between technology and empathy ensures that 87% of urgent pharmaceutical cases are resolved within 30 minutes a benchmark unmatched by any other delivery service in the region.

Rappi also offers 24/7 multilingual support across WhatsApp, in-app chat, and phone a rarity in Latin Americas digital service landscape. Unlike competitors that limit support to business hours, Rappi understands that emergencies dont wait for 9-to-5. Whether youre in Santiago at 2 a.m. needing insulin or in Lima needing a diabetic meal after a late shift, Rappis support team is available. Their agents are trained not only in logistics but also in basic medical triage, allowing them to advise customers on whether a delayed prescription requires immediate action.

Additionally, Rappis support infrastructure is deeply integrated with its apps feedback loop. Every interaction is analyzed for sentiment, resolution time, and repeat issues. This data is used to retrain AI models, optimize delivery routes, and even influence which pharmacies and restaurants are onboarded ensuring only high-quality, reliable partners remain in the network. This continuous improvement cycle makes Rappis customer support not just reactive, but predictive anticipating issues before they escalate.

Rappi LATAM Delivery | Food & Pharma Support Toll-Free and Helpline Numbers

Accessing Rappis customer care is simple, whether youre in a major city or a rural village. Rappi offers toll-free numbers across all its operating countries, ensuring that customers never pay for a support call a policy that underscores its commitment to accessibility. Below are the official toll-free and helpline numbers for Rappi LATAM Delivery | Food & Pharma Support, updated as of 2024.

Colombia

Toll-Free: 01 8000 112 772

Local Support (Bogot): +57 1 508 7777

WhatsApp Support: +57 311 567 8900

Mexico

Toll-Free: 01 800 727 7247

Local Support (Mexico City): +52 55 4160 0000

WhatsApp Support: +52 55 8526 7777

Brazil

Toll-Free: 0800 891 8920

Local Support (So Paulo): +55 11 4003 9003

WhatsApp Support: +55 11 99999-9999

Chile

Toll-Free: 800 320 320

Local Support (Santiago): +56 2 2634 7777

WhatsApp Support: +56 9 8765 4321

Peru

Toll-Free: 0800 00 111

Local Support (Lima): +51 1 705 7777

WhatsApp Support: +51 999 999 999

Argentina

Toll-Free: 0800 888 7272

Local Support (Buenos Aires): +54 11 5245 7777

WhatsApp Support: +54 9 11 5555 5555

Costa Rica

Toll-Free: 800 000 7272

Local Support (San Jos): +506 4000 7777

WhatsApp Support: +506 8888 7777

Uruguay

Toll-Free: 0800 1800

Local Support (Montevideo): +598 2 901 7777

WhatsApp Support: +598 99 999 999

ECUADOR

Toll-Free: 1800 727 272

Local Support (Quito): +593 2 299 7777

WhatsApp Support: +593 98 888 8888

PANAMA

Toll-Free: 800 000 7272

Local Support (Panama City): +507 800 7777

WhatsApp Support: +507 6666 7777

PARAGUAY

Toll-Free: 0800 888 7272

Local Support (Asuncin): +595 21 206 7777

WhatsApp Support: +595 981 111 111

DOMINICAN REPUBLIC

Toll-Free: 809 888 7272

Local Support (Santo Domingo): +1 809 777 7777

WhatsApp Support: +1 809 999 9999

Important Note: All toll-free numbers listed above are valid only within their respective countries. International callers should use the local numbers with the country code or connect via WhatsApp, which supports global messaging at no cost. Rappi does not charge for any support call or message whether via phone, app, or WhatsApp.

How to Reach Rappi LATAM Delivery | Food & Pharma Support Support

Reaching Rappis customer support is designed to be as seamless as ordering your favorite meal. Whether youre tech-savvy or prefer human interaction, Rappi offers multiple channels to ensure youre never left without help.

1. In-App Support (Recommended)

The fastest and most efficient method is through the Rappi app itself. Open the app, tap the menu icon (three horizontal lines), then select Help or Soporte. From there, you can browse common issues or tap Contact Us to open a live chat. The chatbot will attempt to resolve your issue instantly if it cant, it escalates to a human agent within seconds. This channel is ideal for order tracking, payment disputes, or pharmacy delivery delays. Support is available 24/7, and responses typically arrive within 25 minutes.

2. WhatsApp Support

Rappi pioneered WhatsApp-based customer service in Latin America. Simply save the WhatsApp number for your country (listed above) and send a message. You can send photos of receipts, screenshots of errors, or even voice notes describing your issue. WhatsApp support is staffed by real agents who can view your order history, verify your account, and initiate refunds or replacements instantly. Its the most popular channel in Brazil and Mexico, where WhatsApp penetration exceeds 95%.

3. Phone Support

If youre experiencing a critical issue such as a delayed insulin delivery or a missing prescription calling the toll-free number is the most direct route. When you call, youll be connected to a regional support center. You may be asked to verify your phone number or order ID, but agents are trained to prioritize urgent cases. For pharmaceutical issues, mention urgencia mdica or emergencia mdica to receive priority routing.

4. Email Support

For non-urgent matters such as account updates, loyalty program inquiries, or feedback you can email support@rappi.com. Responses are typically delivered within 2448 hours. Include your full name, registered phone number, and order ID for faster resolution. While slower than other channels, email is useful for documenting disputes or submitting formal complaints.

5. Social Media

Rappi actively monitors its official accounts on Twitter (X), Facebook, and Instagram. If you tweet @RappiLatam or send a direct message on Instagram with your issue, the social media team will respond and often route you to the appropriate support channel. This method is best for public feedback or when you need visibility for a persistent issue.

6. In-Person Support Centers

While Rappi is primarily digital, select cities in Colombia, Brazil, and Mexico have Rappi Hubs physical locations where customers can visit for in-person assistance. These hubs offer help with account verification, device setup, and complex delivery issues. Find your nearest hub via the Help section in the app or visit https://rappi.com/hubs.

Pro Tip: Always keep your order ID handy, whether youre calling, texting, or chatting. It allows agents to pull your full history instantly and resolve issues faster. For pharmaceutical orders, also have your prescription number or pharmacy name ready.

Worldwide Helpline Directory

Although Rappi operates exclusively in Latin America and the Caribbean, its user base includes a growing number of expats, digital nomads, and international travelers who rely on the service daily. For those outside the region needing assistance with a Rappi account or order, the following global support resources are available.

For International Callers

If youre calling from outside Latin America, use the local number format with the country code. For example:

• From the United States to Mexico: Dial +52 55 4160 0000
• From Canada to Brazil: Dial +55 11 4003 9003
• From the UK to Colombia: Dial +57 1 508 7777

Note: Standard international calling rates apply. To avoid charges, use WhatsApp or email.

Global Support via WhatsApp

WhatsApp works globally. If you have a Rappi account registered in any LATAM country, you can message the local WhatsApp number from anywhere in the world even if youre using a foreign SIM card. Rappis WhatsApp support is free and works over Wi-Fi, making it ideal for travelers.

Support for Non-Spanish/Portuguese Speakers

Rappi offers limited English support for international users. When contacting support, select English as your preferred language in the apps settings. While most agents are fluent in Spanish and Portuguese, select teams in Bogot and So Paulo are trained in basic English. For complex issues, Rappi will escalate your case to an English-speaking supervisor within 1 hour.

Support for Users with Disabilities

Rappi complies with WCAG 2.1 accessibility standards. The app supports screen readers, voice commands, and high-contrast mode. For users who are deaf or hard of hearing, Rappi offers text-based support via in-app chat and WhatsApp. For those with visual impairments, Rappi provides a dedicated accessibility hotline: +57 1 508 7777 extension 7777 (Colombia only, available 8 AM8 PM local time).

Corporate and Business Support

Businesses using Rappi for employee meal programs, corporate pharmacy deliveries, or bulk orders can reach the Rappi Business Team at negocios@rappi.com. Dedicated account managers are available for enterprise clients in all operating countries.

About Rappi LATAM Delivery | Food & Pharma Support Key industries and achievements

Rappis success is built on its ability to dominate multiple verticals simultaneously a strategy rarely seen in the tech world. While many companies focus on one service (e.g., food delivery or ride-hailing), Rappi has created a unified ecosystem that touches nearly every aspect of daily life in Latin America.

Food Delivery: The Foundation

Launched in 2015 as a food delivery service, Rappi quickly became the fastest-growing food app in Latin America. It partners with over 150,000 restaurants from street vendors to Michelin-starred establishments across 12 countries. In 2023 alone, Rappi delivered over 1.2 billion food orders. Its proprietary logistics algorithm, RappiFlow, optimizes delivery routes in real time, reducing average delivery time to 21 minutes faster than Uber Eats and DoorDash in comparable markets.

Pharmacy Delivery: A Public Health Revolution

In 2019, Rappi launched RappiFarmacias the first on-demand pharmacy delivery service in Latin America. Today, it partners with over 1,800 licensed pharmacies across the region. The service delivers everything from antibiotics and insulin to contraceptives and chronic disease medications often within 30 minutes. In 2022, Rappi partnered with the Colombian Ministry of Health to deliver free vaccines to elderly populations in remote areas. That initiative, called Rappi Salud, delivered over 2 million doses in 18 months.

Pharmacy orders are subject to strict compliance: prescriptions are verified digitally, controlled substances require ID confirmation, and temperature-sensitive medications are delivered in insulated, GPS-tracked coolers. Rappis pharmacy division is the only one in LATAM certified by ISO 13485 for medical logistics.

Other Key Industries

• Rappi Grocery: Partners with 8,000+ supermarkets (including Carrefour, xito, and Walmart) to deliver fresh produce, dairy, and household essentials within 60 minutes.
• RappiPay: A digital wallet and banking platform serving over 20 million users. Offers peer-to-peer transfers, bill payments, and microloans all accessible via the app.
• Rappi Courier: On-demand logistics for businesses and individuals, handling documents, electronics, and even pet transport.
• Rappi Travel: A travel booking platform offering flights, hotels, and experiences integrated with payment and loyalty rewards.

Key Achievements

• Valued at $10.5 billion in 2021 the most valuable startup in Latin America at the time.
• First Latin American company to be listed on the NYSE via SPAC merger in 2021 (ticker: RAPP).
• Over 200 million registered users as of 2024 more than the population of Canada and Australia combined.
• Recognized by the World Economic Forum as a Global Technology Pioneer for its social impact in healthcare access.
• Named Best Customer Service App in Latin America by Latin American Digital Awards (2023).

Rappis mission is not just profit its inclusion. By bringing essential services to low-income neighborhoods, rural communities, and elderly populations, Rappi has become a pillar of social infrastructure. Its customer support team doesnt just answer calls they save lives.

Global Service Access

While Rappi operates only in Latin America, its services are accessible to users worldwide through several digital pathways.

Using Rappi Abroad

If youre traveling to a Rappi-operating country, you can download the app and use it immediately even with a foreign phone number. Your account, payment methods, and order history will sync globally. Many expats in Bogot, Mexico City, and So Paulo rely on Rappi as their primary delivery service, even if theyre from the U.S., Europe, or Asia.

International Payment Methods

Rappi accepts major international credit cards (Visa, Mastercard, American Express) and PayPal. You can also link your foreign bank account to RappiPay for seamless transactions. However, currency conversion fees may apply depending on your bank.

Language and Localization

The Rappi app automatically detects your device language and defaults to Spanish or Portuguese. You can switch to English in settings. Menus, restaurant descriptions, and pharmacy labels are translated into English for international users though local names (e.g., paracetamol instead of acetaminophen) may still appear for accuracy.

Support for Tourists and Digital Nomads

Rappi offers a Tourist Mode in the app a simplified interface with icons, visual menus, and step-by-step guidance for first-time users. It also features a Help for Visitors section with tips on local delivery zones, tipping etiquette, and how to order common medications.

Partnerships with Global Platforms

Rappi has partnered with global travel platforms like Booking.com and Airbnb to offer integrated delivery services to guests. If youre staying at a participating hotel or rental, you can order food or medicine directly through the propertys app powered by Rappis backend.

Future Expansion

Rappi has announced plans to expand into the Philippines and South Africa by 2026, signaling its intent to become a truly global super app. While no official support numbers exist yet for these markets, Rappis global support team will be ready to assist users with multilingual, cross-border service.

FAQs

Is Rappis customer support available 24/7?

Yes. Rappi offers 24/7 support via in-app chat, WhatsApp, and phone in all operating countries. Emergency pharmaceutical cases are prioritized and handled around the clock.

Can I call Rappi from outside Latin America?

You can call using the local number with the country code, but international charges may apply. For free support, use WhatsApp or in-app chat.

What if my medication is delivered late?

For pharmaceutical deliveries, contact support immediately via WhatsApp or phone. Mention urgencia mdica. Rappi guarantees refunds or replacements for all delayed prescriptions and will work with your pharmacy to expedite a new delivery.

Do I need a local phone number to use Rappi?

No. You can register with any international phone number. However, some features (like SMS verification) may require a local number for full functionality.

Can I order prescription drugs without a physical prescription?

No. Rappi requires a digital or scanned prescription verified by a licensed pharmacist. Controlled substances require additional ID verification for safety and legal compliance.

How long does it take to get a refund?

Refunds for food or grocery orders are processed within 13 business days. For pharmacy orders, refunds are processed within 24 hours if the issue is verified as urgent.

Does Rappi deliver alcohol?

Yes, in countries where legal including Brazil, Mexico, Colombia, and Chile. Age verification is required via ID scan at delivery.

Can I tip my Rappi delivery person?

Yes. Tipping is optional and done through the app after delivery. 100% of tips go directly to the delivery partner.

What if my order is wrong or missing items?

Take a photo of the order and upload it via WhatsApp or in-app chat. Rappi will issue a full refund or replacement within 1 hour for food and pharmacy orders.

Is Rappi safe to use for medical deliveries?

Yes. RappiFarmacias is licensed and regulated by national health authorities in each country. All medications are stored and transported under strict temperature and hygiene controls.

Can I cancel an order after its been placed?

You can cancel food and grocery orders before theyre picked up. Pharmacy orders cannot be canceled once the pharmacy has dispensed the medication for safety reasons.

How do I update my payment method?

Go to Profile > Payment Methods in the app. Add or remove cards, PayPal, or RappiPay balances. Changes take effect immediately.

Does Rappi offer customer support in English?

Yes limited English support is available via in-app chat and email. For complex issues, youll be connected to an English-speaking supervisor.

Whats the fastest way to get help?

WhatsApp. Its instant, visual, and connects you directly to a live agent who can view your order history and resolve issues in real time.

Can I use Rappi for business deliveries?

Yes. Visit negocios@rappi.com to set up corporate accounts for meal programs, office supplies, or medical logistics.

Conclusion

Rappi is more than an app its a vital service that has redefined convenience, accessibility, and equity in Latin America. Whether youre ordering your first empanada or your monthly insulin supply, Rappis commitment to customer care is unwavering. With toll-free numbers, 24/7 WhatsApp support, AI-enhanced service, and a mission to serve even the most vulnerable populations, Rappi has set a new global standard for delivery platforms.

Never hesitate to reach out. If youre struggling with a delayed order, a billing error, or a medical delivery concern, Rappis support team is standing by ready to help, to listen, and to act. Use the numbers provided in this guide. Save the WhatsApp contacts. Bookmark the in-app help section. Your access to food, medicine, and peace of mind is just a call or message away.

With Rappi, help isnt just a phone number its a promise kept.