Total Wine & More Store Help | In-Store & Online Customer Care Number | Toll Free Number

Total Wine & More is one of the largest independent wine and spirits retailers in the United States, renowned for its expansive selection, expert staff, and customer-first philosophy. Founded in 1987 by David Trone and his wife, Betty, the company began as a single store in Bethesda, Maryland, and has since grown into a nationwide chain with over 250 locations across 24 states. With more than 12,000 wines, 3,000 spirits, and 1,000 beers available in-store and online, Total Wine & More has redefined the alcohol retail experience—offering consumers unparalleled choice, competitive pricing, and personalized service. Whether you’re a casual drinker or a seasoned connoisseur, Total Wine & More provides tailored support through both in-store assistance and a robust online customer care platform. This comprehensive guide explores every aspect of Total Wine & More Store Help, including direct contact numbers, support channels, global accessibility, industry achievements, and frequently asked questions to ensure you get the assistance you need, whenever you need it.

Why Total Wine & More Store Help | In-Store & Online Customer Support is Unique

Total Wine & More’s customer support stands apart from other alcohol retailers due to its deep commitment to education, accessibility, and personalization. Unlike big-box stores or generic online platforms, Total Wine & More employs a team of certified wine and spirits specialists—many holding advanced certifications from the Court of Master Sommeliers, Wine & Spirit Education Trust (WSET), or the Society of Wine Educators. These experts are not just sales associates; they are trained educators who guide customers through selections based on taste preferences, food pairings, budgets, and occasions.

In-store, customers benefit from hands-on assistance, curated tastings, and immediate product availability. Staff members are trained to answer complex questions about vintages, terroir, ABV content, aging potential, and legal restrictions—all without pushing high-margin items. This transparency builds trust and loyalty. Online, Total Wine & More’s support extends beyond standard chatbots. The company offers live, human-powered customer service via phone, email, and secure messaging through its website, ensuring no inquiry goes unanswered.

What truly sets Total Wine & More apart is its integration of in-store and digital support. A customer can browse a rare Burgundy on the website, consult with a sommelier via live chat, reserve the bottle for in-store pickup, and then receive follow-up pairing suggestions via email—all within minutes. This seamless omnichannel experience is rare in the alcohol retail industry, where most competitors treat online and physical stores as separate entities. Additionally, Total Wine & More’s support team is available seven days a week, including holidays, with extended hours during peak seasons like Thanksgiving, Christmas, and Father’s Day.

The company also invests heavily in training its support staff on regulatory compliance, age verification protocols, and state-specific alcohol laws. This ensures that every interaction—whether in-store, over the phone, or online—is not only helpful but also legally compliant and safe. Total Wine & More doesn’t just sell alcohol; it promotes responsible consumption and empowers customers with knowledge, making its customer support a cornerstone of its brand identity.

Total Wine & More Store Help | In-Store & Online Toll-Free and Helpline Numbers

For immediate assistance with orders, product inquiries, delivery issues, or store-specific questions, Total Wine & More provides a dedicated toll-free customer care line available 24/7. Below are the official contact numbers for U.S.-based customers:

Toll-Free Customer Care Number: 1-800-925-0000

This number connects callers directly to Total Wine & More’s centralized customer service center, staffed by trained representatives who can assist with:

• Order tracking and modifications
• Delivery scheduling and status updates
• Product availability across locations
• Membership and loyalty program inquiries (Total Wine Perks)
• Gift card balances and redemption
• Return and exchange policies
• Complaint resolution and feedback submission

For customers who prefer to speak with someone at a specific store location, Total Wine & More provides a store locator tool on its website (totalwine.com). Each store page includes the direct phone number for that location, allowing customers to reach in-store managers or specialists for personalized recommendations, event bookings, or bulk orders.

It’s important to note that while the toll-free number is available nationwide, some state-specific regulations may affect the scope of support available over the phone. For example, customers in dry counties or states with strict alcohol shipping laws may be directed to local store options or alternative fulfillment methods. The customer care team is trained to navigate these complexities and offer compliant solutions.

For technical issues related to the Total Wine & More website or mobile app, customers can also contact the digital support team at:

Online Support & Technical Help: support@totalwine.com

Response times for email inquiries are typically under 24 hours, with priority handling for urgent issues such as incorrect deliveries or payment errors.

After-Hours and Emergency Support

While the main toll-free line operates 24/7, customers experiencing urgent issues—such as a failed delivery, damaged goods, or a billing discrepancy—can leave a voicemail or use the automated system to flag their call as high priority. The customer service team monitors after-hours messages and responds within two hours during peak times (evenings and weekends) and within four hours during business days.

For customers with accessibility needs, Total Wine & More offers a TTY/TDD line for the hearing impaired:

TTY/TDD Support: 1-800-925-0001

All calls are recorded for quality assurance and training purposes, ensuring consistent service standards across all channels.

How to Reach Total Wine & More Store Help | In-Store & Online Support

Total Wine & More offers multiple, user-friendly channels to connect with customer support—ensuring that every customer can access help in the way that suits them best. Whether you prefer speaking to a live representative, sending an email, or using self-service tools, the company has designed its support ecosystem to be intuitive and efficient.

1. Phone Support: The Fastest Route to Human Assistance

The most direct and effective way to reach Total Wine & More support is by calling the toll-free number: 1-800-925-0000. This line is staffed around the clock, including holidays, and connects you to a live agent within an average of 45 seconds during peak hours. When you call, you’ll hear a brief automated menu:

• Press 1 for Order Assistance
• Press 2 for Store Location or Hours
• Press 3 for Delivery or Shipping Issues
• Press 4 for Total Wine Perks Membership
• Press 5 for Returns, Refunds, or Complaints
• Press 0 to speak to a representative immediately

For customers calling from outside the U.S., international dialing is not supported for the toll-free number. However, the company provides a dedicated international support email (international@totalwine.com) for overseas inquiries related to gift shipping or corporate orders.

2. Live Chat: Real-Time Online Support

Available on totalwine.com from 8 a.m. to 10 p.m. ET daily, the live chat feature allows customers to receive instant assistance while browsing products. The chat is powered by trained customer service specialists who can help with product recommendations, inventory checks, order modifications, and website navigation. Unlike many retailers that use AI chatbots, Total Wine & More ensures every chat is handled by a human—no scripted responses or dead ends.

To access live chat:

1. Visit www.totalwine.com
2. Scroll to the bottom-right corner of any page
3. Click the green “Chat with Us” button
4. Provide your name, email, and question

Chat sessions are saved for future reference and can be emailed to you upon request.

3. Email Support: For Non-Urgent Inquiries

For detailed questions, feedback, or documentation requests (such as receipts, invoices, or compliance forms), email is the preferred method. Send your inquiry to:

support@totalwine.com

Be sure to include your order number, full name, phone number, and a clear description of your issue. Email responses are typically delivered within 12–24 hours, with weekend inquiries answered by Monday morning.

4. In-Store Assistance: Personalized Expertise

Visiting a Total Wine & More store is one of the best ways to get help. Every location features knowledgeable staff who can guide you through tasting flights, suggest wine and food pairings, or help you select the perfect gift. In-store associates can also assist with:

• Placing online orders for in-store pickup
• Processing returns or exchanges
• Signing up for Total Wine Perks
• Reserving rare or limited-release products
• Booking private tastings or events

Store hours vary by location, but most are open from 9 a.m. to 10 p.m. Monday through Saturday and 10 a.m. to 9 p.m. on Sundays. Use the store locator on the website to find your nearest location and confirm hours.

5. Mobile App Support

The Total Wine & More mobile app (available on iOS and Android) includes a built-in support portal. Within the app, tap “Help” in the menu to access FAQs, submit a ticket, or initiate a live chat with customer service. The app also allows you to scan product barcodes for instant information on tasting notes, ratings, and availability.

6. Social Media Support

While not a primary support channel, Total Wine & More actively monitors its official social media accounts for customer concerns. For public inquiries, message them via:

• Facebook: facebook.com/TotalWine
• Instagram: instagram.com/totalwine
• Twitter/X: @totalwine

Responses on social media are typically provided within 2–4 hours during business hours. For privacy reasons, customers are often directed to email or phone support to resolve sensitive issues like billing or order details.

Worldwide Helpline Directory

While Total Wine & More operates exclusively within the United States, its customer support services extend to international customers who wish to ship gifts, place corporate orders, or inquire about U.S.-based products for export. The company does not maintain physical stores or local call centers outside the U.S., but it provides global support through centralized digital channels.

Below is a directory of international support options for customers outside the United States:

Canada

Due to Canadian alcohol import laws, Total Wine & More cannot ship directly to Canadian addresses. Canadian customers seeking U.S. wines or spirits should contact their local provincial liquor boards or authorized importers. For general inquiries about U.S. products, email: international@totalwine.com

United Kingdom & European Union

EU and UK customers may not receive direct shipments from Total Wine & More due to customs and excise regulations. However, the company provides product information, tasting notes, and sourcing details for importers and retailers. Contact: international@totalwine.com

Australia & New Zealand

Alcohol import restrictions prevent direct shipping from Total Wine & More to Australia and New Zealand. Customers in these regions are advised to consult local wine merchants or licensed importers. For product specifications and certifications, email: international@totalwine.com

Asia (Japan, South Korea, Singapore, Hong Kong)

Asian customers can request product catalogs and compliance documentation for import purposes. Total Wine & More partners with licensed distributors in several Asian markets. Inquiries should be directed to: international@totalwine.com

Latin America & Caribbean

Shipping to Latin America is not available. However, customers in Mexico, Brazil, and the Caribbean can request product data sheets for local importers. Contact: international@totalwine.com

International Corporate & Gift Orders

Businesses and individuals seeking to ship Total Wine & More products internationally as gifts or corporate gifts should contact the Corporate Sales Team:

Corporate & International Gifts: corporate@totalwine.com | +1 (301) 215-5000 (U.S. number for international callers)

This team assists with custom packaging, customs documentation, duty estimates, and compliance with destination country regulations. Please note that international shipments are subject to the recipient’s country laws and may be subject to delays or confiscation if not properly declared.

About Total Wine & More Store Help | In-Store & Online – Key industries and achievements

Total Wine & More operates at the intersection of retail, beverage alcohol, and consumer education—three industries that have undergone significant transformation over the past two decades. The company’s success stems from its ability to innovate within a highly regulated, fragmented market while maintaining a relentless focus on customer experience.

Industry Leadership in Wine & Spirits Retail

Founded in 1987, Total Wine & More disrupted the traditional liquor store model by offering a “warehouse-style” retail environment with massive inventory and low prices. Unlike competitors who stocked only a few dozen wines, Total Wine & More launched with over 2,000 SKUs—a number that has since grown to more than 12,000. This scale allowed the company to negotiate better pricing with producers, passing savings directly to consumers.

Today, Total Wine & More is the largest independent wine and spirits retailer in the U.S., with annual revenues exceeding $2.5 billion. It operates more stores than any other single-brand alcohol retailer in the country, including giants like BevMo! and Spec’s. Its store footprint spans from the East Coast to the Pacific Northwest, with expansion continuing into new states under favorable regulatory frameworks.

Regulatory Innovation and Compliance Excellence

One of Total Wine & More’s most significant achievements is its mastery of state-by-state alcohol laws. Each state has unique regulations governing alcohol sales, delivery, advertising, and age verification. Total Wine & More has invested millions in compliance technology and legal expertise to ensure every store and online order meets local requirements.

The company was among the first in the industry to implement real-time age verification systems for online orders, using third-party ID scanning and facial recognition technology. It also developed proprietary software to block shipments to prohibited ZIP codes and automatically adjust product offerings based on local restrictions—such as limiting high-proof spirits in dry counties or banning certain wine additives in specific states.

Customer Education as a Core Business Strategy

Total Wine & More pioneered the concept of “retail sommeliers” in the U.S. By hiring certified professionals and offering ongoing training, the company turned sales associates into trusted advisors. Today, over 80% of its in-store staff holds at least one professional certification in wine or spirits.

The company also launched the “Total Wine & More Tasting Series,” a free educational program offered in-store and online. These sessions, led by certified educators, cover topics such as “How to Read a Wine Label,” “Spirits Tasting 101,” and “Pairing Wine with BBQ.” Over 500,000 customers have attended these events since 2015, establishing Total Wine & More as a leader in consumer alcohol education.

Technology and E-Commerce Innovation

While many traditional alcohol retailers lagged in digital adoption, Total Wine & More invested early in its e-commerce platform. Launched in 2011, its website now handles over 1.2 million online orders annually. The platform features:

• AI-powered product recommendations based on past purchases
• Real-time inventory syncing across all 250+ locations
• Same-day delivery in 80% of its service areas
• Integrated loyalty program (Total Wine Perks) with over 8 million members
• Mobile app with barcode scanning, virtual tastings, and push notifications

In 2022, Total Wine & More was named one of “America’s Most Innovative Retailers” by Retail Dive and received the “Best Customer Experience in Beverage Retail” award from the National Wine & Spirits Retailers Association.

Sustainability and Ethical Sourcing

Total Wine & More has committed to reducing its environmental impact by partnering with sustainable producers, reducing packaging waste, and eliminating single-use plastics in its stores. Over 60% of its wine selection now includes eco-certified or organic options. The company also supports small, minority-owned, and women-owned wineries through dedicated shelf space and marketing campaigns.

Global Service Access

Although Total Wine & More’s physical operations are confined to the United States, its digital services and customer support infrastructure are designed to serve a global audience of wine enthusiasts, gift-givers, and industry professionals.

International customers can access the same product information, tasting notes, ratings, and educational content available to U.S. shoppers through the company’s website and mobile app. The Total Wine & More blog, podcast, and YouTube channel feature content in English with subtitles in Spanish, French, and Mandarin, making it accessible to non-native speakers.

For expatriates, travelers, and global consumers interested in U.S. wines and spirits, Total Wine & More offers:

• Digital catalogs with global shipping eligibility indicators
• Export compliance guides for personal importation
• International gift-giving tips and customs forms
• Partner distributor directories for local purchasing

The company also collaborates with international wine clubs and subscription services to offer curated selections from Total Wine & More’s inventory to global subscribers. These partnerships allow customers in over 40 countries to receive monthly wine deliveries from U.S. producers, even if they cannot order directly from the website.

For businesses seeking to import Total Wine & More’s private-label products (such as its highly rated “Total Wine & More Private Selection” wines), the company offers a dedicated B2B portal at b2b.totalwine.com. This portal provides access to wholesale pricing, product specifications, import documentation, and sample requests.

While direct shipping remains restricted by law, Total Wine & More’s commitment to global accessibility ensures that wine lovers worldwide can benefit from its expertise, product knowledge, and customer care—regardless of geography.

FAQs

What is the Total Wine & More customer service phone number?

The toll-free customer service number for Total Wine & More is 1-800-925-0000. This line is available 24 hours a day, 7 days a week.

Can I return wine or spirits to Total Wine & More?

Yes. Total Wine & More accepts returns of unopened products within 30 days of purchase with a receipt. For damaged or defective items, returns are accepted indefinitely. Returns must be made at the store where the item was purchased or shipped to the same address.

Does Total Wine & More offer international shipping?

No. Due to U.S. and international alcohol laws, Total Wine & More does not ship directly outside the United States. International customers should contact local importers or distributors.

How do I check if a product is in stock at my local store?

Visit totalwine.com, search for the product, and use the “Check Store Availability” feature. You can also call your local store directly using the number listed on the store locator page.

Can I order wine online and pick it up in-store?

Yes. Total Wine & More offers free in-store pickup for online orders. Select “Pickup” at checkout, choose your preferred store, and your order will be ready within 1–2 hours during business hours.

Is there a loyalty program at Total Wine & More?

Yes. Total Wine Perks is a free loyalty program offering discounts, exclusive tastings, birthday rewards, and early access to new releases. Sign up in-store or at totalwine.com/perks.

What should I do if my delivery is late or damaged?

Contact customer service immediately at 1-800-925-0000 or email support@totalwine.com. Provide your order number and photos of damaged items. Total Wine & More will issue a full refund or replacement within 48 hours.

Do Total Wine & More employees receive wine training?

Yes. All employees undergo mandatory training on wine, spirits, and beer categories. Many earn professional certifications from WSET, CMS, or the Society of Wine Educators.

Can I book a private tasting at Total Wine & More?

Yes. Most locations offer private tastings for groups of 6 or more. Book online at totalwine.com/events or call your local store.

Is Total Wine & More open on holidays?

Yes. Total Wine & More remains open on most major holidays, including Thanksgiving, Christmas Eve, and New Year’s Eve, with adjusted hours. Check your local store’s page for exact times.

How do I contact Total Wine & More about a billing error?

Email support@totalwine.com with your order number, transaction date, and description of the error. Include a screenshot if possible. Response time is typically under 12 hours.

Conclusion

Total Wine & More has redefined what customer service means in the alcohol retail industry. By combining deep product knowledge, seamless digital integration, and a relentless focus on accessibility, the company has built a support system that is as comprehensive as its inventory. Whether you’re calling the toll-free number 1-800-925-0000 for urgent help, chatting live with a sommelier online, or visiting your local store for a personalized tasting, Total Wine & More ensures that every interaction is informative, efficient, and enjoyable.

Its achievements in regulatory compliance, customer education, and e-commerce innovation set a new standard for the industry. Even as alcohol retail continues to evolve—with rising demand for online ordering, sustainable sourcing, and global access—Total Wine & More remains at the forefront, adapting without compromising its core values of transparency, expertise, and customer empowerment.

For consumers, this means you’re never alone in your wine or spirits journey. No matter your level of experience, your location, or your question, Total Wine & More is ready to help—24 hours a day, 365 days a year. So the next time you’re unsure which Cabernet pairs best with your steak, or whether your shipment has cleared customs, remember: help is just a call, click, or visit away.